Monday, September 18, 2017

Shaken But Not Stirred

This past month’s tragic events included the wildfires out West, Hurricane Harvey, Hurricane Irma, another 9/11 anniversary, a mass shooting at a Dallas Cowboy watching party, etc.  These events remind us that a disaster (or tragedy) knows no bounds — neither economic class, nor gender/race, nor political view, nor education, nor age.  It strikes us all. What have I seen in the last four weeks?   I have seen a common cause that has distracted us from our petty differences.

Disasters do teach us (or remind us) one thing — how to provide. What we choose to take back from a tragedy is up to us. One reason why disasters may lead to cooperative behavior is our profound need for social connection. Human beings are fundamentally social animals and it is the protective nature of our social relationships that has allowed us to thrive. Decades of research shows that our social connections are a fundamental human need linked to both psychological and physical health.  What tragedy teaches us is that when something is really important we can rise above difference and see the more important things.  Maybe lessons learned from all the trivial “side taking” our country has witnessed in the last nine months are, do we truly have our priorities in order as a country?  And maybe Mother Nature is sending us a message?

A major disaster (or disasters - as the last 30 days have given us) provides us with many things. Most urgently we are hit with immediate and heart-wrenching grief, and often also some finger-pointing. We look for answers to questions (often from Mother Nature herself) which have no simple answers.

During his press conference following the Boston Marathon bombings, President Obama stated: "What the world saw yesterday in the immediate aftermath of the explosions were stories of heroism and kindness and generosity and love." He praised the "good people of Boston" as well as the virtues of the American spirit: "If you want to know who we are, who America is, how we respond to evil, that's it: selflessly, compassionately, unafraid."

Obama's words echo those of George W. Bush speaking on September 11, 2001: "Today, our nation saw evil, the very worst of human nature, and we responded with the best of America, with the daring of our rescue workers, with the caring for strangers and neighbors who came to give blood and help in any way they could."

And after Hurricane Harvey President trump stated:  "We see neighbor helping neighbor, friend helping friend and stranger helping stranger," Trump said. "We are one American family. We hurt together, we struggle together and believe me, we endure together.  To the people of Texas and Louisiana, we are 100% with you,"
                                                                                                                                                                                                                                          
Author Rebecca Solnit describes the surge in altruism during disasters in her book A Paradise Built in Hell, and in an interview said: “The great majority of people are calm, resourceful, altruistic or even beyond altruistic, as they risk themselves for others. We improvise the conditions of survival beautifully.”  She said, “I feel often that we don’t have the right language to talk about emotions in disasters. Everyone is on edge, of course, but it also pulls people away from a lot of trivial anxieties and past and future concerns and gratuitous preoccupations that we have, and refocuses us in a very intense way… In some ways, people behave better than in ordinary life and in some disasters people find [out about] the meaningful role of deep social connections and see their absence in everyday life.”

In fact, we may be wired to act just that way. Our brains are designed so that our stress systems can be soothed by social support: in response to the calming words or gentle touch of loved ones, for example, the bonding hormone oxytocin tends to lower levels of stress hormones. We learn this from infancy from our parents or caregivers; as we grow, our stress systems remain intricately linked to the presence of others who can provide comfort and relief from anxiety. Hundreds of studies now show that strong social support extends life and improves health in multiple ways, acting primarily through its effects on the stress system. And during disasters, our social networks largely determine our fates: the more connections we have and the stronger our bonds are to each other, the more likely we are to survive, not just physically, but emotionally. To prevent and treat post-traumatic stress disorder, these ties are the best medicine. It’s when we face the toughest times that our true nature reveals itself; we’re in it together. Though no one wants to face catastrophe, when we do, it can bring unexpected gifts— but only if we share and value each other. Together.  We.  Win.

What we often tend to forget during disasters is that we witness and feel an unintended consequence: love, empathy and kindness.  These disasters (and unfortunately sometimes that is what it takes) bring us closer together and allow us — for one fleeting moment anyway — to feel we share common bonds in our own humanity. We become focused on the things which really matter in our lives — our family, our friendships, our social relationships - people. The community comes together, joining together in their sorrow and grief; and joining together in the journey to rebuild – both physically and emotionally.  When a disaster occurs, people simply realize what is most important to them. People focus on the disaster that just occurred and the reality that they could have lost someone (or something) special to them at any point. Things that seemed important beforehand like politics, or money or guns or immigration suddenly become less important. The focus turns to relationships and people – and how to make bad relationships good and good relationships better.

For those of us deeply rooted in a disaster and tragedy, there are no words to provide comfort in what was lost.  These disasters affect us on such a personal level – especially when it involves losing a loved one, or loved house, or a loved pet, etc.  Sadly, through the circle of life, we will all know tragedy. But all tragedies — personal or natural — have some positive side-effects whether we can see them at the time or not.  Besides bringing people closer together and often reacquainting them with their most basic human emotions, a personal tragedy can cause us to realize our own finite time on this Earth and the mortality of our lives.  We need to use every minute of every day for something better.  The clock is ticking.

How do we keep our focus on what is truly important as these disasters “of the moment” fade in our memories and we rebuild?  Sometimes our lives have to be completely shaken up, changed and rearranged by Mother Nature to bring us back to that place we were meant to be.  Shaken, but not stirred – come together.  Together.  We.  Win.

Dave Harmon
People Division
Kindness is Currency
LinkedIn: linkedin.com/in/davidharmonhr

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Monday, September 11, 2017

Don't be THAT Boss!

“Treat a man as he is and he will remain as he is; treat a man as he can and should be and he will become as he can and should be” - Johann Wolfgang von Goethe.  A great quote shared by a co-worker today.

Another quote that is always in my head was shared by my first boss, Dave Franz who said, “If you move a flower from under a big ol’ shade tree and place it in the sun, you can watch it grow.”

Both are simple quotes which focus on getting our employees to their full potential.  How many times have we talked about talented employees NOT reaching their full potential?  Think of those ‘so much potential’ employees.  Who are they?  What CAN they be?  Who (or what) is their ‘big ol’ shade tree’?

In my three decades working with, coaching and being part of teams, I have learned not to underestimate the power of confidence.  Confidence in an employee that they CAN do it, that they CAN solve it, that they CAN fix it, etc.  Also, in my years of coaching, I am surprised at the coaches who say, “don’t strike out” versus “I know you will get a hit”.  Or even better, “look for the steal sign once you get a hit”.  How do you get your employee to set higher goals, bigger targets, faster action?  It all starts with confidence.  Give them accountability and allow them to make decisions.  Allow them to “own it”.  Delegate important projects.  Look for that potential on the fringe.  What will stretch and motivate them?   Success begets success.  Once they see themselves as successful – a whole new world of possibility opens up.

We (and our minds) are often our own worst enemy.  Second thoughts, self-doubt, fear of failure, lack of confidence.  And then compound that with a Boss who does not believe in you…or a Boss who takes all the credit…or the Boss who has the big aura and personality…or the Boss who….  You get the picture.  Don’t be THAT Boss!

How many times have we seen someone prosper after we move them to a new boss, new role, or new environment.  We hired people because we liked them, we thought they could add value, we knew they could have an impact.  Like a marriage, building successful employees takes time and ongoing maintenance.  Even your best employees, if not cared for, will eventually fall from their pedestal.  How do we, as leaders, build an environment to allow our employees to shine?

Some simple lessons I have learned along the way which seem to help make that ‘flower grow’ are, first, it is always important to treat people with respect.  Meaningful and honest respect. Are you straight with them and is there trust?  Next, I think we need specificity about what is expected and what is needed.  Understand what they need to learn and then ‘flip the tables’ and put them in a place to allow them to ‘teach others’ – the best way to learn.  Give them guidance and resources to help them succeed.  Let them know you ‘have their back’.  This is to get folks started.  Help them find momentum and then get out of the way…

Keep that momentum going by making sure you watch their improvement and help them celebrate their accomplishments along the way.  Notice the small things.  Notice.  Acknowledge.  Thank.  Keep raising the bar. 

And finally, what I feel may be most important is to encourage them and support them through mistakes.  Focus on the issue or process and not on the person.  What did we learn from this mistake and how do we change things so it does not happen again?  Understand their psyche and what motivates them.  The ‘platinum rule’ still works – treat others as they want to be treated.  Understand how you encourage one employee may be different for the next employee.  The key point is to encourage them in a way that works for THEM.  The best coaches adjust to their players.

Together.  We.  Win.

Dave Harmon
People Division
Kindness is Currency
LinkedIn: linkedin.com/in/davidharmonhr

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Wednesday, August 30, 2017

I looked in the mirror and saw...Harvey


I looked in the mirror when I awoke this morning and all I saw were the people affected by Hurricane Harvey (truth - what I actually saw was a middle-aged guy who could lose a few pounds) but all I could think about was the people impacted by Mother Nature.  If you are like me, we all received a huge wake-up call this week as we watched Harvey unfold through Corpus Christi into Houston and now along the Gulf Coast. 

First lesson – we can never outsmart Mother Nature.  She always wins.

The loss of lives, the financial impact, the loss of homes, and the loss of faith and hope all unfolded before our eyes on national television and in every story we read.  Watching all of this, I knew I couldn’t write about work in my blog this week when a tragic event of this magnitude continues to cripple our country.  Estimates of over $160 billion (Katrina was $35 billion) in losses.  Estimates of 52 plus inches of rain…52 inches (that is above your stove, your couch, your bed)!  At least 2 million homes damaged or destroyed and still climbing (80% of residents do not have homeowner’s or flood insurance).  Our largest US oil refinery shut down (gas prices will spike $.25/gallon in a few short days).  Tragic.  

Second lesson – we will never FULLY understand the impact of this storm.

What have we seen?  In light of my blog last week on “Issues vs Sides”, it has been encouraging to see how a tragic event like this forces us to all step back and evaluate what is really important.  Seeing the stories everyday of people helping people in need regardless of political views, race, economic status, geography, etc. is what we should be about every day.  Caring.  

Third lesson – tragedy often does bring out the BEST in people.

From inspiring stories of personal rescues, the Cajun Navy, armies of out of state folks driving their boats to Houston, airlines (yes airlines!) waving change fees, mattress stores opening their doors to allow people to sleep inside, celebrities behind the scenes (in real time – thanks Tyler Perry) immediately helping folks who have lost everything, firefighters forming human chains to rescue citizens of Houston, people opening their doors and wallets, victims of Katrina paying it back to help Houston.  The list goes on and on.  As one Houston radio station tweeted, “Harvey has taken a lot, but it will NEVER take our humanity”.  Perseverance.  

Fourth lesson – we are a better nation today than we have shown the world in the last few months.  I will ask you this though, why should it have to take a tragedy of this magnitude to make us realize what is important and bring us together past our cultural and societal differences?

I am a big proponent of “paying it forward” and “kindness is currency”.  Now is the time to help out our brothers and sisters across America.  Give love, give time, give resources, give dollars, give prayers.  Just give.

Final lesson –   Together.  We.  Win.

Dave Harmon
People Division
Kindness is Currency
LinkedIn: linkedin.com/in/davidharmonhr

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Tuesday, August 22, 2017

Issues Not Sides


If you are like me, and many others in the United States today – you are probably saddened by the state of the culture we live in.  We have made decisions (and made decisions to NOT make decisions) which has led us to a place of too much tension.  I am not taking any sides in my blog today – my issue is with our lack of progress against very real issues facing our country.   I am watching …daily … friendships dissolving over political side taking and “all or nothing” views on issues.  It is sad to watch, regardless of your side or views or affiliation. We have lost our focus – it is not a right or wrong discussion; it should be about issues and facts and resources and decisions. 

Let us not forget some words written so eloquently a few centuries ago: “We the People of the United States, in order to form a more perfect union, establish justice, insure domestic tranquility, provide for the common defense, promote the general welfare, and secure the blessings of liberty to ourselves and our posterity, do ordain and establish this Constitution for the United States of America.”

We are losing our way.  We are becoming too focused on which “side” we are on versus the very real issues facing our nation.  We are too focused on the “people” who were elected vs the decisions they may or may not make.  We are too focused on “things” with not enough focus on the issues.  We seem to be more focused on the “fight” and not on the “solution.” Healthcare is a good example – I do not pretend to know how to solve this, but guess what? We all have family or friends with healthcare issues and financial issues associated with healthcare.  We need to work together with people who understand the system, the laws, the resources and look for something that works for all citizens of the United States.

We have not rebuilt inner cities, we need to curb the crime in our big cities, we need to feed the children in our country who struggle to eat every day, we need to curb the domestic abuse occurring across all demographics, provide solutions for gender and abortion issues, we need to understand our first amendment issues, we need to be more aware of our growing water crisis, we need to find resolutions for our pipeline issues, we need the facts and open discussion on climate change, we need to truly understand how to break the cycle of poverty, we need to help end large scale conflicts (and wars)… and the list goes on.  These are not issues meant for posturing or rhetoric – WE NEED REAL FACT-BASED DISCUSSIONS, RECOMMENDATIONS AND …(someday) SOLUTIONS.

I do not sit behind my desk pretending to have the answers, or even pointing my finger to blame someone, but what I do know is that “we the people” need to start to use our collective voices to focus on solutions to these major problems affecting all of us in some capacity.

I think what we need is for both sides to show up and work toward the best outcome.  Both sides put forth the best effort for the people.  Both sides work toward solving issues. Like going to a sporting event where both sides play their heart out in a civilized manner.  

Let me close on a lighter note.  Do I like the Green Bay Packers?  Yes.  Do I like the New York Giants?  Not really.  Would we have a football game if the Giants did not show up?  Nope.  Do I like the 31-30 victory better than the 31-0 victory?  Sure do.  Knowing that both sides gave it their all and played their hearts out.  Left it all on the field collectively.  That is all I wish for.

Together. We.  Win.

Dave Harmon
People Division
Kindness is Currency
LinkedIn: linkedin.com/in/davidharmonhr

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Friday, August 11, 2017

Unity is Strength

"Unity is strength. . . when there is teamwork and collaboration, wonderful things can be achieved." --Mattie Stepanek

It really does not matter how smart, talented, driven, or enthusiastic you are, your success as a leader in our world today depends on your ability to rally and inspire your team. To be a successful leader, it is up to you to understand how to bring your team members together to work toward a common vision and goal.  In our ever-changing world today, the difference between success and failure is not just great individuals but more importantly a great team.  If I look back at my career, I became a much stronger leader when I realized it was not about “me” but about “we”.  It took me awhile to understand that if I spend all my energies on my team – listening, teaching, coaching, motivating, recognizing, etc. and see my victories through their eyes and their wins, we would be in a much better place.  How do we take those great individuals and create a great team?  Or I would offer, how do you take good individuals and create a great team?  Unity. 

When I was at Pepsi or AOL or The Federal Reserve or even here at Gannett – unity does not happen overnight.  It is a culture change of “me” to “we”.  It is recognizing team wins vs individual wins.  It takes constant awareness of rewarding the team and understanding the value each person brings to the team.  Treating people fairly but not equally. 
  
Unity takes on many forms.  Like commitment, there are varying levels.  If you are going to be effective as a leader, it is important for you to be able to discern the difference.

There are actually three levels of unity, says Michael Hyatt:
  • Acceptance. This is the first and lowest level of unity. People acquiesce to your leadership without protest. They may or may not agree, but they decide to go along because the cost of objecting—whether real or perceived—is too great.
  • Agreement. This is the second level of unity. People agree with your direction and generally support it. But they are not personally invested or committed to making it happen. You have their minds but not their hearts. This is why you may not experience resistance, but you can’t seem to make things happen.
  • Alignment. This is the third and ultimate level of unity. People are with you. They are fully committed to making your common vision a reality. They also have your back and the backs of their teammates. They voice their support in public and their concerns in private.

As Sean Glaze stated, “New managers or team leaders are always curious to know the secret ingredients that create team unity. But the secret is that there is no secret.  After working with teams for over 20 years, I have found that team unity is the result of two very important ingredients coming together - unity is created when people care about their team’s goal AND unity is created when people care about their teammates.  That’s it—just two ingredients.”

Sounds easy.  Setting our goals is about understanding the needs of the business combined with the abilities of our team. Getting everyone to CARE about their teammates…well, that answer has no silver bullet.

While companies often focus on the importance of individual performance, they fail to see how it can destroy morale. Having employees working as a team is something that is crucial to building success in any work place. When employees are supportive and trusting of one another, morale is higher, which leads to increased job satisfaction and job retention – along with increased productivity.  Clear goals and a team that cares about each other is the result of an atmosphere of collaboration, collective problem solving, focus on issues vs people, focus on team thinking vs individual thinking, and TRUST.  I would also offer that building a unified team helps reduce attrition as well.  Finally, in my experience, when you have created this environment for your team, creativity goes up – people feel safe offering new and differing ideas.

So, what lessons have I learned along my journey (what did I wish I knew when I was 5 years into my career)?  Spend more time than you think on hiring the right people.  Also, be cognizant of and “weed” out the employees that are only in the workplace for themselves. Look for the people that support each other, and want their co-workers to succeed along with them. Having an environment of teamwork will improve your function/department by boosting morale, reducing absenteeism, and improving employee retention.  Lead your way to a great team.  This is what makes me want to come to work every day to work with my “team” here at Gannett.

When individuals work together and trust one another, it allows them to feel safe and comfortable in the workplace. Together.  We.  Win.

Dave Harmon
People Division
Kindness is Currency
LinkedIn: linkedin.com/in/davidharmonhr


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Thursday, August 3, 2017

Come Grow With US...

Sales – the exchange of a commodity for money.  That commodity is hopefully a solution, a partnership, a future.  At Gannett | USA TODAY NETWORK, we are always looking for great sales people to help us build lasting and beneficial relationships with our partners.

One of the many reasons I joined Gannett was the scale of our audience and the upside to our growth.   We are transforming and we are making great progress against our growth plan, but we need great talent to fuel this growth.   We’re one of the few media companies to have over 100 million unique visitors.   100 million!   For technology platforms, 1 billion users are the high mark and numbers to hit and only a handful have ever achieved over a billion. For media companies, it’s 100 million.   Yes, 100 million!  You have Huffington Post, BuzzFeed and us  …and there’s also so much affinity for our USA Today brand among the younger generations like the Gen Xers and late-stage millennials that will prope our growth going forward.

So, what does this mean – it means we are continuing to get our name out there as a trusted source.  It means we are offering relevant content on many different platforms.  It means we are the DAILY DESTINATION for consumers and marketers seeking meaningful connections with their communities.  It means we need great people to understand our more nuanced approach with our audiences.  It means we need great people to drive better execution, new digital enablement and our nationwide marketing services business.  It means we need great people to help extend our spectrum of content through audience-targeted franchises and new original content experiences. It means we need great people … period.

Gannett is at the heart of American life, driving conversation and action every day, across local and national news, sports and entertainment. And with our broad reach and connections, we are able to put our partners’ brand at the center of the conversation. We connect with over 100 million consumers every month to make sure their brand is remembered. We are driven to create innovative products that reach audiences in unique and powerful ways. We have deep consumer connections in more than 120 local communities, along with the national reach of USA TODAY.  We have a culture that is transforming by the day.  Together.  We.  Win.

Do you want to be part of our team?  Click the careers link below.

Dave Harmon
People Division
Kindness is Currency


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Monday, July 31, 2017

Engage in Discussions that Drive You Forward...


“Big ideas come from forward thinking people who challenge the norm, think outside the box, and invent the world they see inside rather than submitting to the limitations of current dilemmas” –T.D. Jakes



Go Forward” is how we speak about our diversity efforts here at Gannett.  At Gannett, our success is leveraged when it involves all of us. Diversity is a part of our company’s fabric (we are continuously trying to weave a better fabric), and our workplaces thrive on the greater knowledge, precision and insight drawn from everyone’s backgrounds, experiences, thoughts, beliefs, skills and abilities. We also respect our similarities and differences and embrace, through hiring and engagement practices, a culture that seeks inclusion at all levels of the organization.  We want to reflect our nation’s communities.  We want a lens from all views on any given topic.  We want to engage in discussions that drive us forward – as a country, as a company, as individuals.  It is about connecting. 



Why “Go Forward”?  As Sheryl Sanberg says, “Knowing that things could be worse should not stop us from trying to make them better.”  I have never been a big fan at looking back.  Success is made from believing you can make change.  Looking back at failure or looking back at success will only limit you in what you feel is possible moving forward.  We are making Gannett a place where everyone feels comfortable and everyone feels they can make a difference.  Am I naive to think this exists with every employee in every location today?  Certainly not.  Can we continuously work to improve going forward?  Certainly, we can! 



I received feedback from one of my last blogs about some issues with the culture in one of our locations.  Was it good feedback?  No.  Did it allow me to see the truth?  Yes.  Did we take action to make it better going forward?  Certainly, we did.  I am one leader in this organization with a relatively small team, but we all feel like we can make a difference going forward.  The ability to learn is the most important quality a leader can have. 



How can we better connect people to move forward with greater understanding?  There is not one silver bullet answer, but we are trying new things here at Gannett – taking on the big and bold.



How are we connecting?  Well… one way is through building awareness around the importance of difference.  I am launching a video series where I have brief (5 minutes or less) video conversations with employees about their backgrounds, their life experiences and HOW those life experiences flavor the way the work on an everyday basis (I am still looking for some ideas on what to call this video series so please send me your thoughts).  I want to focus on the sum of our different characteristics that shape our identities, experiences and perspectives … and ultimately reflect how we work.   How do we bring together and bind with our diverse tools and resources, in a way that is beneficial to all employees?  We have many efforts like this at Gannett which will put diversity into action by creating an environment of involvement, respect, and connection—where the richness of ideas, backgrounds, and perspectives are connected to create business value. 



We also have launched Employee Resource Groups.  I sponsor the LGBTQIA group at Gannett.  Do I know all the answers?  No.  Do I understand all the issues?  No.  Am I supportive and learning something new every day?  Yes.  Are we moving forward?  Yes.  Are some people not happy with changes we are making going forward?  Yes.  If I focused on pleasing everyone, we would not be making enough progress moving our company culture forward.



Our commitment, my commitment, is approached with an open mind as we strive for a richer understanding. An understanding of each other and the distinct communities and customers we serve through high-quality content, products, expertise and services.  When everyone matters and is included; we are a smarter, stronger and more successful media network. Together. We. Win.



Dave Harmon
People Division
Kindness is Currency

Follow Dave and other USA TODAY NETWORK highlights at: Twitter, LinkedIn, Instagram,  Facebook, The Muse and Gannett Careers